As a client, if you are unhappy with any aspect of our service, please contact us right away so we can help.
You can reach us either on 0800877873, or by email to firstname.lastname@example.org
We will then work through your issue with you.
If we can’t resolve your issue, you have access to our Disputes Resolution Provider, Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service.
You can contact the FSCL at:
PO Box 5967, Wellington 6145
0800 347 257