Purpose
We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. This Privacy Policy explains how Absolute Insurance Ltd handles your personal information in accordance with the Privacy Act 2020.
This policy applies to our clients, prospective clients and users of our digital platforms, including our website and social media pages.
Collection of personal information
Where reasonable and practicable, we collect your personal information directly from you. We may collect personal information in a number of ways, including:
- over the telephone
- during face-to-face or online meetings
- through our website or social media pages
- when you email or write to us
- through forms and questionnaires and
- when you participate in a marketing campaign, competition or promotion administered by us or our representatives.
We may also receive personal information from insurers, medical providers or other third parties where you have authorised this or where it is otherwise permitted by law.
Types of personal information we collect
The personal information we collect will depend on the services we are providing to you and may include:
- your name and date of birth
- contact details such as your email address, postal address and telephone number
- information about your family and personal circumstances
- employment, income and other relevant financial information
- health, medical and lifestyle information
- existing insurance, claims and policy information
- information about your insurance needs and preferences and
- records of our communications and interactions with you.
We only collect personal information that is reasonably necessary for us to provide our services to you and meet our legal and regulatory obligations.
How we use your personal information
We use your personal information to understand your circumstances and insurance needs, provide financial advice and insurance-related services, assist with applications, underwriting, policy servicing and claims, complete ongoing client reviews and meet our legal and regulatory obligations.
We do not sell your personal information.
Recording and transcribing meetings
We may use an AI-assisted meeting tool to record and transcribe telephone and online meetings. This helps us maintain accurate records of our conversations and prepare meeting notes.
If you would prefer not to be recorded, please let us know and we can continue without recording.
We may also use approved technology and AI tools to assist our team with administrative tasks, including preparing and summarising information.
Sharing and protecting your information
We only share your personal information where it is necessary to provide our services, where you have authorised us to do so, or where it is otherwise permitted or required by law. This may include insurers, medical, underwriting providers and approved systems and service providers we use to operate our business.
We take reasonable steps to keep your personal information secure and protect it from loss, unauthorised access, use or disclosure.
Privacy and our digital platforms
When you contact us through our website or social media pages, any personal information you provide will be handled in accordance with this Privacy Policy.
If you would prefer not to provide personal information through our digital platforms, you can contact us by phone on 0800 877 873.
Accessing or correcting your information
You have the right to ask for access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate.
If you have any questions about how we collect, use or protect your personal information, or would like to access or correct your information, please contact us:
Absolute Insurance Ltd
Phone: 0800 877 873
Email: help@absins.co.nz
Last updated: August 2026